Riparide

Paulo Goncalves

Corina Best

Nate Sampimon

Everything hosts need to know about managing listings and bookings

Hosting with Riparide

Information for hosts about registering with local short-term rental authorities

Compliance and listing registration

Additional COVID-19 Prevention Guidelines

COVID-19 Cleaning Guidelines

What to do when you're a host with upcoming bookings and your property is threatened by natural disasters

Natural disasters policy (for hosts)

Riparide service fees (for hosts)

Insurance options

Tips & Tricks to maximise bookings

NSW Code of Conduct for guests & hosts

Sales and occupancy taxes

FAQ for hosts regarding social media posts from the official Riparide accounts.

Social Media FAQ

Policies & Helpful Information

Listing criteria

Information about verifying your host payout account with Stripe

Verifying your payout account with Stripe

What to do if you have multiple listings and need separate bank accounts for payouts

Adding separate bank accounts for listings

Base pricing, custom pricing, additional charges and discounts

Pricing options

Security deposits and how to make a claim

Cancellation policies

Minimum booking requirements

Adding check-in instructions to your listing

Creating Your Listing

Adding notes to your calendar

Updating your listing's availability using your calendar

Import your external calendars from other bookings providers and export your Riparide calendar to keep your availabilities in sync

Calendar syncing

How to add one or two days preparation time for your bookings

Preparation time setting

How to snooze / pause your listing if you are out-of-the-office or taking a break

How to "snooze" your listing

Setting a booking window on your listing

Using Instant Book

SiteMinder / Little Hotelier integration

Availability Calendar

Refunding a guest (for hosts)

Penalties

How to send a special price to a customer

Sending a special offer

What to do if a guest wants to change their booking dates or group size

Changing a booking (for hosts)

Cancelling a booking (for hosts)

How to leave reviews about guests as a host

Leaving reviews (for hosts)

Getting paid

Riparide App for Hosts

Alex Raymond

Managing Bookings

How to attach a file to a message and send it to a guest

Sending attachments with messages

How to create canned responses / saved replies / saved messages

Saved Messages

Communicating with Guests

How to enable and disable SMS notifications.

SMS notifications

Providing your business details

STRA registration in NSW

Account Settings

Stories FAQs for Hosts

Hosting a Storyteller

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