If you wish to refund your guest either partially or in full there are a couple of scenarios which will determine how you do this.

If you cancel a booking your guest will be refunded in full automatically but a cancellation penalty will apply.

If you change the number of guests or reduce the number of days of a booking by sending a change request the guest will automatically be refunded the difference.

If the booking has completed and you need to refund a guest you will need to contact [email protected] to request this. We will refund the guests and we will take that amount from your next payout.