You can help reduce the risk of spreading COVID-19 by adopting and suggesting the following processes and behaviours in your premises:

  • Seeking third-party certification from an accredited hygiene organisation
  • Implementing check-in and check-out processes that support social distancing, eg self / contactless check-in and check-out (key safe, smart lock, keyless, app)
  • Implementing standard check-in and check-out times, and avoid early arrivals or late departures to minimise the possibility of disrupting the enhanced cleaning process
  • Using a professional cleaning company
  • Minimising non-essential interactions at the property, eg no maintenance teams unless urgent or any other non-guests
  • Encouraging guests to self-monitor for symptoms, follow advice from local authorities, and to seek medical assistance where possible/available
  • Encourage application of these guidelines to shared/public areas
  • For hosts offering food/baskets, consider minimising or removing this service, or consider serving individually wrapped items

Safety tips for cleaners

  • Cleaners should wear PPE (masks, disposable gloves and, in some cases, splash goggles upon entering the property).
  • Cleaners should wash their hands, and put on impermeable, disposable gloves (as outlined in SafeWorkAustralia).
  • Cleaners should avoid touching their face during the clean.
  • Gloves should be thrown away after each clean.
  • Cleaners should wash their hands immediately after gloves are removed.

Time of cleaning

Wait 3 hours until your guests have left before commencing the clean, ensuring appropriate PPE is worn as outlined above. Remember to air and ventilate your property during and after cleaning.

Cleaning process

A two-step approach to the cleaning of high touch surfaces is recommended, using a detergent or soap and hot water for visibly dirty surfaces, followed by disinfection. As the strength of household disinfectant products varies, check the instructions on the product to determine what strength solution to use. Use a freshly made disinfectant solution for each clean, rather than reusing leftovers.

High-touch surfaces

Clean and disinfect high touch surfaces after each stay, for example, tables, hard-backed chairs, doorknobs, handrails, light switches, remotes, wardrobe and cabinet handles, desks, toilets, sinks, bedside tables, kitchen and bathroom surfaces.

Low-touch areas (such as floors, walls, blinds)

These can be cleaned using hot water and detergent. Mop from one end of the premises to the other.

Soft surfaces (such as carpeted floors, rugs, and curtains)

Remove visible dirt and clean with appropriate cleaners indicated for use on these surfaces.

Towels, linens and other items that go in the laundry

Wear disposable gloves when handling dirty laundry and discard after each use. If possible, do not shake dirty laundry. If you do not use a laundry service, wash items using the hottest setting and dry items completely. Request that your laundry service also uses the hottest setting.

Time between guests

The VRMA advice is to allow 24 hours between a set of guests departing and a new set of guests arriving. Use our preparation time setting to automatically block days on either side of bookings.

Items you may like to add to provide to help guests

  • Hand sanitiser
  • Antibacterial hand washes
  • Additional tissues and toilet rolls
  • Antibacterial cleaners for guest use
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