Formal Complaint Process

How to lodge a complaint regarding a host, user, or Riparide.

Alex Raymond avatar
Written by Alex Raymond
Updated over a week ago

We want everything to go smoothly when you use Riparide, but we understand that isn't always the case. If you've had an experience that is less than stellar, you can let us know about it by lodging a complaint using the form below.

You can use this form to lodge a complaint about a host or property, a guest or site user, or a Riparide process or staff member. Your complaint will be reviewed by our complaints team, and you'll be notified once the investigation is completed. If you've elected to be contacted once the complaint has been investigated, you will be notified of the outcome.

We're so sorry you haven't had a great experience.

If you have any questions or are having trouble completing the form, you can contact [email protected].

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