Fulfillment and connection for everyone.

Riparide’s mission is to inspire people to find fulfilling moments in nature. Riparide is a place for everybody and we’re committed to cultivating a community that is physically, emotionally and psychologically safe and inclusive. We value equity and direct resources and actions towards cultivating greater diversity and inclusion.

Community is at the heart of everything we do and we want to enable everyone, regardless of background, beliefs, ability or identity to feel welcome. We do not accept discrimination and work to be more inclusive of all people with respect to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity and disability.

- The Riparide Team

The purpose of this code of conduct is to provide a framework for how to make everyone feel safe and included on our platform. If your account is found to be in violation of the Code of Conduct, you may be contacted by the Riparide team with suggestions on how to address any issues in your communication or listing. If you are found to have violated our Code of Conduct in a way that is considered egregious, you may be subject to account suspension.

If you have received communication or have viewed content on our platform that you believe does not align with our code of conduct, please contact our support team at [email protected].

Your property listing should make our community feel welcomed and included. It cannot include explicit or implicit messages that suggest a guest is not welcome based on their:

Examples of explicit messages that guests are not welcome based on a discriminatory reason is using phrases such as; “This property cannot accomodate people with a disability”, “My listing is no dogs allowed (including service dogs)”, or “We do not allow same sex groups to book this property”.

Examples of an implicit messages that guests are not welcome based on a discriminatory reason is using phrases. Consider the following alterations:

“We recommend this accomodation for married couples” could be replaced with “Perfect for a romantic getaway”.

“True-blue Aussies will love our accommodation” could be replaced with “If you appreciate the natural beauty Australia has to offer, you’ll love our accommodation”.

“Those who are young and fit will love the hikes on property” could be replaced with “The trails on our property are well suited to experienced hikers”.

Please also be aware of any culturally or racially insensitive terms when describing the location or type of property you are advertising. This can be region-specific.

You may advertise that your property does not allow:

If you are considering declining a booking, consider if the reason you are declining a booking is one you would feel comfortable saying to the guest in person. Consider any implicit bias you may have against certain guests, and if this is affecting your decision to decline a booking.

Hosts may not:

If a guest has reason to suspect their booking was declined due to discrimination and insufficient information was provided at the time of declining, this may be reviewed by Riparide and could lead to account termination.

Some examples of unacceptable reasons for declining a booking, or enforcing different rules for a booking, include:

This is not an exhaustive list, but some practical examples of how to consider inclusion when accepting or declining a booking.

Hosts may:

Avoid making assumptions regarding the relationship/s, physical needs, cultural or religious norms, gender identity, or sexual orientation of a booking party.

For example, if a booking with 2 same-sex people is requested, ask what bedding configuration they require rather than assuming. Similarly, if a guest advises they have a physical disability, ask what accommodations they may require rather than making assumptions about what they can or cannot do.

Where possible, avoid gendered language unless the guest has specified in their message/s.

If you need to communicate with a guest during their stay, please contact them via their preferred contact method wherever possible. For example, some guests may prefer phone calls to SMS due to vision impairment, or may prefer SMS to phone calls due to hearing impairment. All communication prior to booking should be conducted through the Riparide platform.

Hosts may not ask guests questions regarding their:

Hosts may ask guests questions regarding the age of the booking attendees.

If it is found that you have used inflammatory, discriminatory or offensive language when interacting with a guest, you may be subject to immediate account suspension.

A review of a customer cannot include information regarding:

Where possible, mentions of the guest’s gender identity, sex, or age should be avoided.

If it is found that you have used inflammatory, discriminatory or offensive language when reviewing a guest, you may be subject to immediate account suspension.

Your security deposit claim request may be declined if it is determined that the reason you are requesting additional charges is discriminatory in nature (for example, charging a pet fee for a service dog).

Your host may have a preferred communication method due to accessibility needs – where possible, please respect this and communicate with them via their chosen method once the booking has been confirmed. All communication prior to the booking being confirmed should take place via the Riparide platform.

If it is found that you have used inflammatory, discriminatory or offensive language when interacting with a host, you may be subject to immediate account suspension.

A review of a host or their property cannot include information regarding the host’s:

Where possible, mentions of the host’s gender identity, sex, or age should be avoided.

Please also be aware of any culturally or racially insensitive terms when describing the location or type of property you are reviewing. This can be region-specific.

If it is found that you have used inflammatory, discriminatory or offensive language when reviewing a host, you may be subject to immediate account suspension.