If you have any issues with checking in or emergencies during your stay, your first point of contact is always your host. You can find their contact number at My Escapes > Booked Escapes > Manage Booking.

If you are unable to reach your host by message or phone and you have a genuine emergency, such as a natural disaster, loss of power/water or you're unable to gain access to the property, you can contact our emergency support line from Australia on +61 (0)480 017 849 and from New Zealand on +64 (0)9 801 8286

For booking issues and other non-emergency support, please content us via chat or on [email protected].