If you have any issues with checking in or emergencies during your stay, your first point of contact is always your host. You can find their contact number at My Escapes > Booked Escapes > Manage Booking.
If you are unable to reach your host by message or phone and you have a genuine emergency, such as a natural disaster, loss of power/water or you're unable to gain access to the property, you can contact our emergency support line at +613 7003 6880, and selecting option 1.
For booking issues and other non-emergency support, please content us via chat or on [email protected].