Emergency support
Corina Best avatar
Written by Corina Best
Updated over a week ago

If you have any issues with checking in or emergencies during your stay, your first point of contact is always your host. You can find their contact number at My Escapes > Booked Escapes > Manage Booking.

If you are unable to reach your host by message or phone and you have a genuine emergency, such as a natural disaster, loss of power/water or you're unable to gain access to the property, you can contact our emergency support line from Australia on +61 (0)480 017 849 and from New Zealand on +64 (0)9 801 8286

For booking issues and other non-emergency support, please content us via chat or on [email protected].

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