At Riparide, we’re committed to doing our best to help stop the spread of COVID-19 and ensure the safety of our Riparide community of Customers, Hosts and Storytellers.
Please note, this policy is subject to change as the COVID-19 status in Australia changes, and relevant government bodies update their advice.
Please refer to the travel restrictions for your area with regards to advice on whether you're affected by government restrictions.
Regarding bookings during travel restriction periods, we can only recommend using Riparide for appropriate reasons, such as medical professionals seeking work or relief accommodation, or people seeking to self-isolate where their homes are not appropriate.
Bookings with start dates during restrictions
If your booking is during travel restrictions, we recommend you contact your Host to discuss your options.
Your host will help you understand whether it's best to postpone your booking, or if a cancellation will be necessary.
Please note that all cancellation refunds are at the discretion of your Host and your booking cancellation policy. Your host will need to cancel the booking for you.
All cancellations as a result of COVID-19 travel restrictions are eligible for the Riparide Service Fee to be refunded in full.
When am I allowed to travel?
Please check the restrictions for your specific area for the latest announcements on travel restrictions.
What happens if I make a booking and restrictions are reinstated that prevent me from being able to travel at that time?
If state restrictions prevent you from travelling on the dates of your booking, you’ll need to either change your booking dates or request to cancel with your host. Note that all cancellation refunds outside of the standard cancellation policy are at the discretion of your host.
Please contact us on [email protected] if any part of this policy is unclear or you need any assistance.
On behalf of the Riparide team, we hope you stay safe and healthy.