At Riparide, we’re committed to doing our best to help stop the spread of COVID-19 and ensure the safety of our Riparide community of Customers, Hosts and Storytellers.
Current government restriction prevent people from Greater Melbourne and Mitchell Council from travelling. If you are from one of these areas, you should not be using Riparide.
All other Australians are able to travel in both Victoria and NSW.
Please note, this policy is subject to change as the COVID-19 status in Australia changes, and relevant government bodies update their advice.
Both Victoria and NSW have opened up their states for travel from June 1, so your Riparide booking will need to have a start date in June or later to not be affected by restrictions.
Regarding bookings during travel restriction periods, we can only recommend using Riparide for appropriate reasons, such as medical professionals seeking work or relief accommodation, or people seeking to self-isolate where their homes are not appropriate.
Bookings with start dates during restrictions
If your booking is during travel restrictions, we recommend you change your booking travel dates to a future time.
Postponing your booking allows you to follow the government directives around non-essential travel while still allowing you to experience your Riparide adventure sometime in the future after the restrictions have been lifted.
You can learn about changing the dates for your booking here. There are no fees for changing your booking dates.
Cancellations as a result of COVID-19
If changing dates isn’t possible and you need to cancel a booking, firstly check the cancellation policy linked to your booking and then contact your Host to request a refund. Please note that all cancellation refunds are at the discretion of your Host and your booking cancellation policy. Your host will need to cancel the booking for you.
All cancellations as a result of COVID-19 are eligible for the Riparide Service Fee to be refunded in full.
When am I allowed to travel?
Both Victoria and NSW have relaxed travel restrictions from June 1.
What happens if I make a booking and restrictions are reinstated that prevent me from being able to travel at that time?
If state restrictions prevent you from travelling on the dates of your booking, you’ll need to either change your booking dates or request to cancel with your host. Note that all cancellation refunds outside of the standard cancellation policy are at the discretion of your host.
Please contact us on [email protected] if any part of this policy is unclear or you need any assistance.
On behalf of the Riparide team, we hope you stay safe and healthy.