If you have an upcoming Riparide booking in an area under threat of or impacted by a natural disaster and you are concerned about your safety, you are encouraged to communicate with your host to express your concerns.
If the risks are too great, your host will cancel the booking and provide a full refund.
If you have an upcoming Riparide booking during bushfire season it is your responsibility to be aware of local conditions before you travel as well as during your stay.
For travel in VIC refer to the CFA VIC website https://www.cfa.vic.gov.au/home and the VicEmergency Hotline 1800 226 226. We advise to download the VicEmergency App.
If a 'Code Red’ or ‘Catastrophic’ Fire Danger Rating has been issued for the area where your booked accommodation is located, or for an area that you must travel through to reach your accommodation, your host will need to cancel the booking and provide a full refund. Be aware what the Fire Danger Ratings mean.
If a ‘Watch and Act’ or ‘Emergency Warning' has been issued for the area where the accommodation is located you are advised not to travel, you must ask your host to cancel your booking and a full refund will be issued. Be aware what the warnings are and what they mean here. Bushfire Warnings.
If you are concerned about your safety as a result of bushfire activity, you are encouraged to communicate with the host and express your concerns. If you are within the cancellation period, you’ll need to wait until 2 days before your booking start date to assess conditions, as they are subject to change. Refunds under this ‘bushfire policy’ will not be issued until 2 days prior to the booking start date, unless your host offers to do so before this time.
If you haven't been able to contact your host, contact us at [email protected].
*This policy applies to all natural disasters that may impact peoples' safety.