VIC UPDATE: June 16, 2021
Regional travel is permitted again from 11:59 pm Thursday, June 17. See Victoria's COVIDSafe Settings for information about current restrictions in Victoria.
At Riparide, we’re committed to doing our best to help stop the spread of COVID-19 and ensure the safety of our Riparide community of Customers, Hosts and Storytellers.
We continue to recommend all Riparide Customers follow the travel guidelines outlined by the WHO and Australian government. If anyone is experiencing symptoms, we've urged them to follow the advice on the Department of Health website.
We recommend you regularly check the travel restrictions in your state to stay up to date with developments.
Please note, this policy is subject to change as the COVID-19 status in Australia changes, and relevant government bodies update their advice.
Cancellations due to COVID-19
If a Customer is unable to travel during the time of their Riparide booking due to COVID-19, we first suggest they change the dates of the booking. To do this, the Customer would need to submit a date change request, which you, the Host, can then accept or decline.
If a Customer needs to cancel a booking due to COVID-19 travel restrictions, they are instructed to first check the cancellation policy linked to their booking and then contact you, their Host, to request a refund. Please note that all cancellation refunds are at the discretion of you, the Host and your booking cancellation policy.
If you wish to provide the Customer with a full refund, you will need to cancel their booking and select "COVID-19 Pandemic" as the reason, and we will waive the cancellation penalty and refund all Host service fees. Hosts who cancel bookings as a result of COVID-19 will not have their ratings affected.
To cancel a Customer's booking, go to My Listings > Bookings > Cancel.
We encourage leniency and understanding when it comes to refunds
Coronavirus has impacted almost all Australians in many ways, so as a result, we would encourage you to be lenient and understanding in regard to Customer requests for refunds during this difficult time.
What to do if you're affected by COVID-19
If you begin to experience any of the symptoms of the virus, please ensure you follow the advice of government advisory bodies and self-quarantine for the recommended period. If you’re no longer able to accept bookings or honour existing bookings, please cancel these bookings and snooze your listing until you are ready to take bookings again.
If any part of our policy around COVID-19 cancellations is unclear, please contact us at [email protected] and our support team will get back to you as soon as they can.