At Riparide, we’re committed to doing our best to help stop the spread of COVID-19 and ensure the safety of our Riparide community of Customers, Hosts and Storytellers. On March 11, the World Health Organisation (WHO) declared the situation a global pandemic, and many people worldwide are changing the way they travel as a result.
During this time, we recommend all Riparide Customers follow the travel guidelines outlined by the WHO and Australian government. If they are experiencing symptoms, we've urged them to please follow the advice on the Department of Health website.
We recommend you regularly check the travel restrictions in your state to stay up to date with developments.
Please note, this policy is subject to change as the COVID-19 status in Australia changes, and relevant government bodies update their advice.
Cancellations resulting in COVID-19
If a Customer is affected by COVID-19 and is unable to travel during the time of their Riparide booking, we're suggesting they could change the dates of the booking. The Customer would need to submit a date change request, which you, the Host, would need to accept or decline.
If a Customer wishes to cancel a booking as a result of the COVID-19 pandemic, they are instructed to firstly check the cancellation policy linked to their booking and then contact you, their Host, to request a refund. Please note that all cancellation refunds are at the discretion of you, the Host and your booking cancellation policy.
If you wish to provide the Customer with a full refund, you will need to cancel their booking, state COVID-19 Pandemic as the reason and we will waive the cancellation penalty and refund all Host service fees. Hosts who cancel bookings as a result of COVID-19 will not have their ratings affected.
During this time, we encourage leniency and understanding when it comes to refunds
As information on the impact of coronavirus in Australia becomes available, it’s becoming clear that the potential effects of the disease could have a drastic impact for many people in our community. As a result, during this difficult time we would encourage you to be lenient and understanding with regard to Customer requests for refunds.
If you’re affected by COVID-19, please take the time to self-quarantine. If you’re no longer able to take bookings, please snooze your listing.
If you begin to experience any of the symptoms of the virus, please ensure you follow the advice of government advisory bodies and self-quarantine for the recommended period. If you’re no longer able to accept bookings or honour existing bookings, please cancel these bookings and snooze your listing until you are ready to take bookings again
If any part of our policy around COVID-19 cancellations is unclear, please contact us on [email protected] and our support team will be in touch.