At Riparide, we’re committed to doing our best to help stop the spread of COVID-19 and ensure the safety of our Riparide community of Customers, Hosts and Storytellers.
Please note, this policy is subject to change as the COVID-19 status in Australia changes, and relevant government bodies update their advice.
Please refer to the travel restrictions for your state and local area to determine if you're affected by government restrictions.
During periods where lockdowns or travel restrictions are in place, we can only recommend using Riparide for appropriate reasons, such as medical professionals seeking work or relief accommodation or people seeking to self-isolate where their homes are not appropriate, provided the government advice permits.
Bookings impacted by COVID-19 restrictions
If you have an upcoming booking during a period where travel restrictions are in place, we recommend you contact your Host to discuss your options.
Your host will help you understand whether it's best to postpone your booking, or if a cancellation will be necessary.
Please note that all cancellation refunds are at the discretion of your Host and your booking cancellation policy. If your host agrees to a full refund, your host will need to cancel the booking for you.
All cancellations as a result of COVID-19 travel restrictions are eligible for the Riparide Service Fee to be refunded in full.
When am I allowed to travel?
Please check the restrictions for your specific area for the latest announcements on travel restrictions.
What happens if I make a booking and restrictions are reinstated that prevent me from being able to travel at that time?
If state restrictions prevent you from travelling on the dates of your booking, you’ll need to either change your booking dates or request that your host cancels your booking. Note that all cancellation refunds outside of the standard cancellation policy are at the discretion of your host.
Please contact us at [email protected] if any part of this policy is unclear or you need any assistance.
On behalf of the Riparide team, we hope you stay safe.