At Riparide, we’re committed to doing our best to help stop the spread of COVID-19 and ensure the safety of our Riparide community of Customers, Hosts and Storytellers.

Please note, this policy is subject to change as relevant government bodies update their advice.

Bookings impacted by a traveller testing positive or in required isolation

If you have an upcoming booking and have tested positive or are required to isolate, we recommend contacting your host to discuss your options. The standard cancellation policy applies to your booking, unless your host chooses to override their cancellation policy and refund you in full less service fees.

Please contact us at [email protected] if any part of this policy is unclear or you need any assistance.

On behalf of the Riparide team, we hope you stay safe.

Bookings impacted by COVID-19 restrictions

If you have an upcoming booking during a period where Government imposed travel restrictions are in place, we recommend you contact your Host to discuss your options.

Your host will help you understand whether it's best to postpone your booking, or if a cancellation will be necessary.

Please note that all cancellation refunds are at the discretion of your Host and your booking cancellation policy. If your host agrees to a full refund, your host will need to cancel the booking for you.

All cancellations as a result of COVID-19 Government imposed travel restrictions are eligible for the Riparide Service Fee to be refunded in full.

Using Riparide

Please refer to the travel restrictions for your local area to determine if you're affected by government restrictions.

During periods where lockdowns or Government imposed travel restrictions are in place, we can only recommend using Riparide for appropriate reasons, such as medical professionals seeking work or relief accommodation or people seeking to self-isolate where their homes are not appropriate, provided the government advice permits.

ADDITIONAL RESOURCES

For government travel advice in your region, please visit the following links:

Victoria

New South Wales

New Zealand

United States

Did this answer your question?