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Sending a special offer
Sending a special offer

How to send a special price to a customer

Corina Best avatar
Written by Corina Best
Updated over a week ago

If you want to send a special price to a guest, you can send them a special offer.

The process for sending a special offer differs slightly depending on whether you're sending one for an enquiry, a pending booking request or a change request.
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Enquiries

To send a special offer for a booking enquiry, follow these steps...

  1. Go to your Inbox and select the conversation linked to the enquiry

  2. Select Send Special Offer at the top of the page

  3. Add the total price for the entire stay, including any cleaning fees, extra people fees and any other extra charges

  4. If required, you can also edit the booking dates and/or number of people

  5. Send the special offer

  6. The booking status will change to pre-approved

The customer will then have 24 hours to accept the special offer and complete their booking. Because the booking is pre-approved, it will be confirmed instantly.

Note that your calendar will remain open if you send a special offer for an enquiry. This is because an enquiry is not an actual booking, so leaving the dates open means you still have the opportunity to receive booking requests for those dates.
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If the customer does not accept the special offer and complete their booking within 24 hours, the special offer will expire.
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Booking Requests

Sometimes, you might need to make a price adjustment to a booking after someone has already sent through a booking request. If you need to do this, do not accept the booking. First, make sure you first communicate with the customer about the price change and make sure they are happy to proceed. If they agree, then you can send a special offer for the new price.

To send a special offer for a pending booking request, follow these steps...

  1. Go to your Inbox and select the conversation linked to the booking request

  2. Select Send Special Offer from the Actions menu, below the booking details

  3. Add the total price for the entire stay, including any cleaning fees, extra people fees and any other extra charges

  4. Send the special offer

The guest will then have 24 hours to accept the special offer and complete their booking. 

Note that your calendar will remain blocked when you send a special offer for a pending booking request so make sure you've communicated the price change with the customer ahead of time.


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Change Requests

If a booking is already confirmed, but you want to change the dates or number of people AND give a special price for the booking change, you can submit a change request and add a special offer. See Changing a booking (for hosts) for more information on this.
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