If you are concerned for the safety of a guest as a result of potential bushfires*, you are encouraged to communicate with the guest to let them know about the risks. 

If you feel the risks are too great, you should cancel the booking and let the guest know the reason for the cancellation.

By the same token, if a guest contacts you to express safety concerns about visiting an area under threat of bushfires, we encourage you to prioritise their safety and offer to cancel their booking.

Any bookings cancelled as a result of bushfire threat will not incur a host cancellation penalty. Once you've cancelled the booking, contact us at [email protected] and we will waive the standard $100 host cancellation penalty.

*This policy also applies to other natural disasters that may impact peoples' safety.

Did this answer your question?