You can add a security deposit to your accommodation or vehicle listing.

  1. Go to My Listings and select a listing
  2. Select Edit form the green navigation bar
  3. Go to the Pricing section
  4. Select the checkbox beside Security deposit
  5. Enter a value (up to $500)
  6. Save your listing

Remember if you set your security deposit too high, it may deter customers and reduce the number of bookings you receive.

FAQs

How do security deposits work?

Customers won't be charged for the security deposit when they make a booking. They'll only be charged if you a claim on the security deposit for damages within 48 hours of the customer checking out or returning the rented items. 

What kind of damages can I claim?

You can only claim for genuine damages caused by the customer or their group exceeding what would be considered as normal wear and tear.
For example, you could claim for a broken window but you couldn't claim for an appliance that stopped working with no signs of damage or misuse. 

How do I make a claim?

Security deposit claims will be managed by the Riparide team. To make a claim, contact us with the details of the claim, including evidence of the damage (eg photographs) and repair/replacement costs. 

We'll get in touch with the customer with the details of the claim. If they agree to the claim, we'll charge them for the agreed amount. If the customer doesn't agree, we'll mediate to come to a resolution, making sure you and the customer are both represented fairly. 

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